PRIVACY POLICY

The British Snoring & Sleep Apnoea Association (BSSAA) is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use this website. It also outlines your rights under applicable data protection laws, including the UK GDPR and the Data Protection Act.

By using this website, you agree to the terms of this privacy policy.

Effective Date and Updates

This privacy policy is effective as of 1st Jan 2025. We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically to ensure you are aware of any updates.

Table of Contents

1. What Information We Collect
2. How We Use Your Information
3. Sharing Your Information
4. Data Retention
5. How We Use Cookies
6. Security of Your Information
7. Links to Other Websites
8. Your Rights
9. Contact Us

1. What Information We Collect

We may collect the following types of information:

Personal Identifiers
• Name
• Salutation

Contact Information
• Email address
• Phone number
• Delivery address

Demographic Information
• Postcode
• Preferences and interests

Other Information
• Responses to customer surveys
• Details of orders and interactions with our website

We also collect data automatically, such as IP addresses, browser types, and usage data, through cookies (see section 5, “How We Use Cookies”).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfilment: To process and deliver your orders, including providing updates on delivery status.
• Customer Service: To respond to your enquiries and provide support.
• Marketing: To send promotional materials, such as special offers or new product information, where you have provided consent.
• Market Research: To contact you for feedback and improve our products and services.
• Website Customisation: To tailor the website experience based on your preferences.

3. Sharing Your Information

We only share your personal information when necessary and in accordance with this policy:

• Delivery Partners: Your name, address, email, and phone number may be shared with courier services to ensure timely delivery.
• Legal Compliance: We may disclose your data if required by law or to protect our legal rights.

We do not sell, lease, or distribute your personal information to third parties without your explicit consent.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Specific retention periods include:

• Order Data: Retained for up to 7 years to comply with financial requirements.
• Marketing Data: Retained until you withdraw your consent.

5. How We Use Cookies

Cookies are small text files stored on your device to improve your browsing experience.
We use the following types of cookies:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart).
• Analytics Cookies: Help us analyse website traffic and improve our services.
• Marketing Cookies: Personalise advertising content based on your interests.

You can manage your cookie preferences via your browser settings or our Cookie Consent Tool.

6. Security of Your Information

We are committed to safeguarding your personal information. Measures we take include:

• Secure Socket Layer (SSL) encryption for data transmission.
• Firewalls and access controls to protect data storage.
• Regular security audits and staff training.

Despite these measures, no online system is entirely secure. If you suspect a data breach, please contact us immediately.

7. Links to Other Websites

Our website may include links to external websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal data.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Request corrections to incomplete or inaccurate information.
• Deletion: Request deletion of your data where it is no longer needed.
• Restriction: Request limitations on how your data is processed.
• Objection: Object to the use of your data for direct marketing.
• Data Portability: Request your data in a portable format.

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or wish to exercise your rights under this privacy policy, please contact us at:
Email: privacy@britishsnoring.co.uk

Mailing Address:
British Snoring & Sleep Apnoea Association
Precision House
Lamdin Road
Bury St Edmunds
Suffolk
IP32 6NU

If you believe we have not resolved your data protection concerns, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.