Terms & Conditions Of Sale
British Snoring & Sleep Apnoea Association Returns Policy
We hope that you are pleased with your order but understand that on occasions there may be a reason that you would like to return an item to us. We do aim to make this process as simple as possible.
We are sorry but in the interest of hygiene and health, we can only refund on products that are faulty.
14 days returns policy for peace of mind
Our returns policy is normally valid for 14 days from receipt of an item. You therefore have 14 days from the date you receive your item from BSSAA to information our Customer Services team that you wish to return the item if it is unsuitable.
We are sorry but in the interests of hygiene and health, we cannot refund any products that have been opened or unsealed after delivery.
Faulty goods or damaged products
In the unlikely event that a product is faulty, please email: Services@britishsnoring.co.uk or call our Customer Services team on 01284 717688. (Monday to Friday 9.am to 5pm). We will advise where and how the items should be returned and provide you with the appropriate paperwork, including our free of charge returns label.
Please note, if an item develops a fault through misuse or user damage and is not the result of a manufacturing fault or shortfall we will be unable to exchange or refund your purchase.
We will refund you within 14 days of the goods being returned to us. If you have requested an exchange, a replacement order will arrive in approximately 7 days on receipt of your product being returned to us.
By agreeing to these terms and conditions you acknowledge and accept our Data Protection Act Policy and agree to opt in. You may, of course opt out at any time by following the directions in our Data Protection Act Policy.
No contract exists until we dispatch the goods notwithstanding that we will have forwarded an email acknowledging receipt of your order. We reserve the right to decline or rescind any order and refund your payment rather than deliver the goods. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error.
You are free to cancel the order any time up to the time of dispatch. You will then receive a full refund. The concluded contract will be filed by us but will not be accessible to you over the Internet.
The language offered for the conclusion of the contract will be English. The laws of England apply to all contracts.
Your other rights
None of these Terms and Conditions affects your other Statutory Rights.
Many thanks for your understanding
BSSAA Customer Service Team